HERE YOU WILL FIND ANSWERS TO YOUR QUESTIONS ABOUT SHOPPING AT WWW.HELMUTLANG.COM, YOUR ORDER, PAYMENT OPTIONS AND MORE. SIMPLY SELECT FROM THE CATEGORIES BELOW FOR COMPLETE INFORMATION
SHIPPING METHODS AND COSTS
RETURNS & EXCHANGES
HELMUT LANG MEATPACKING
821 WASHINGTON ST
NEW YORK, NY 10014
MON - SAT: 11-7
HELMUT LANG MELROSE
8808 MELROSE AVENUE
WEST HOLLYWOOD, CA 90069
MON - SAT: 10-6
HELMUT LANG TOKYO
MINATO-KU, TOKYO, JAPAN
MON - SUN: 11-8
HELMUT LANG GINZA SIX
4F, 6-10-1 GINZA
CHUO-KU, TOKYO, JAPAN
MON - SUN: 10:30-8:30
1601 NANJING ROAD (W), SHOP 218
MON - SUN: 10-10
HELMUT LANG CABAZON OUTLET
48650 SEMINOLE DR
CABAZON, CA 92230
MON - SAT: 10-9
HELMUT LANG LAS VEGAS OUTLET
555 SOUTH GRAND CENTRAL PARKWAY
LAS VEGAS, NV 89106
MON - SAT: 9-9
HELMUT LANG SAWGRASS OUTLET
1840 SAWGRASS MILLS CIRCLE
SUNRISE, FL 33323
MON - SAT: 10-9:30
HELMUTLANG.COM OFFERS THE FOLLOWING TYPES OF SHIPPING:
FedEx SmartPost - FREE
FedEx Standard - FREE
FedEx 2Day - $18.00
FedEx Standard Overnight - $25.00
APPROXIMATE DELIVERY TIMES:
FedEx SmartPost- Delivery occurs 5 to 7 business days after processing.
FedEx Standard - Delivery occurs 3 to 5 business days after processing.
FedEx 2Day - Delivery occurs 2 business days after processing.
FedEx Standard Overnight - Delivery occurs the next business day after processing.
Orders placed after 11:00 am ET, Monday - Friday, will typically be processed the next business day. Orders placed on Saturday, Sunday, and holidays will be processed on the next available business day.
Helmutlang.com currently ships to all 50 United States, P.O. boxes and select U.S. Territories (American Samoa, Guam, Puerto Rico and U.S. Virgin Islands). At this time we are unable to ship to APO/FPO or International addresses.
Orders shipping to Alaska and Hawaii are not eligible for 2Day or Standard Overnight Shipping.
*We are able to ship orders to P.O. boxes and US Territories via FedEx SmartPost only.
For orders with pre-order items that require more than one shipment, the total shipping and tax charges for each shipment will be allocated proportionally to the cost of the items shipped.
Orders are processed pending item availability and credit card verification. We will contact you via email if there are any issues with your order.
Refusal of Delivery
If you refuse delivery of an order, the package will be returned to our warehouse. You will receive a refund for the merchandise and tax paid, but shipping charges are non-refundable.
Order and Shipping Confirmation Emails
You will receive an order confirmation email once your order has been submitted into our system. Once your order has shipped, we will send you an email confirmation that will include the tracking number for your package.
You may receive several shipments in order to complete the fulfillment of your order and will receive a shipping confirmation email for all items as they are shipped.
Item Availability and Pre-Order
We make every effort to maintain sufficient stock of items on our website; however, we may run out of stock of popular items. We also work to ensure that when you place an order online, the item is available at the time of shipping. In the rare case that an item is out of stock, we will notify you via e-mail and any changes to your order will be reflected in your order total.
Your credit card or PayPal account will be charged as your items are shipped.
Pre-order items will be processed, charged, and shipped as they become available. Pre-order shipping dates are for estimation purposes only; items may ship before or after the estimated shipping date.
Orders placed on Helmutlang.com starting November 15, 2016 qualify for our extended holiday return window and can be returned up until January 15, 2017, or within 30 days of purchase, whichever is later. Returns must be in original new condition with tags attached. Items purchased as FINAL SALE cannot be returned or exchanged.
Helmutlang.com accepts returns received within 30 days from date of receipt on items that are unused, unworn and have their tags attached. Final Sale items are not eligible for return. Please note a $7 restocking fee will be applied against the refund amount if the merchandise is received more than 14 days after receipt when the pre-paid shipping label is used. Please allow 7 days for shipping.
Return by Mail
Please allow 5-7 days for transit time.
Fill out the return form included with your order and be sure to include the form in the return package.
Affix the prepaid domestic shipping label to the shipping box.
Take your package to a FedEx location. Locations include FedEx Stores, FedEx drop boxes, FedEx customer centers and authorized retail outlets.
Returns will be processed within 3-5 business days of receipt.
Returns should appear on your account within 3-5 business days after processing.
FINAL SALE Items
Items purchased as "FINAL SALE" cannot be returned or exchanged, no exceptions. Promotions including gift cards, coupons and promo codes, cannot be applied to Final Sale purchases.
If you would like to exchange your item, please return the item you wish to exchange and place a new order on our site.
Return to Helmut Lang Retail Store
New and unused merchandise may be exchanged or returned for a refund in the original form of payment at a Helmut Lang retail store accompanied by an online invoice within 30 days of receipt. Helmutlang.com merchandise cannot be returned to any Helmut Lang Outlet location.
Shoes and handbags purchased at helmutlang.com can only be returned via mail and cannot be returned to Helmut Lang retail stores.
*SALE items purchased on helmutlang.com can ONLY be return via mail (no in-store returns).
Helmut Lang Outlet Store Purchases
We will happily accept exchanges or give store credit for products returned in original condition with all tags attached when accompanied by a receipt within 14 days of purchase at any Helmut Lang outlet stores. Helmut Lang Outlet merchandise cannot be returned to Helmut Lang Retail locations. There will be no cash or credit card refunds. All sale items, shoes and accessories are final sale.
Items Purchased at Other Locations
Items purchased at retail stores, department stores or any other store selling Helmut Lang merchandise may not be returned to helmutlang.com.
For online payment by Credit Card or PayPal
The total dollar amount of your order will be authorized at the time your order is placed. The actual payment (transfer of funds) will not occur until your order ships.
For online payment by Debit Card
The total dollar amount of your order will be authorized at the time your card is approved, which may have an effect on your account balance even though the actual payment (transfer of funds) will not occur until your order ships.
If you order a pre-order item, we recommend that you deduct the full amount of your order from your debit card records to ensure funds are available as your items are shipped.
Helmut Lang charges sales tax based on the delivery address of the order and where applicable to the shipping charges.
Sales tax will be added to orders shipping to the following states: CA, CO, CT, FL, GA, IL, MD, MA, NV, NJ, NY, PA, TX, VA, VT, KY and WA.
The customer may have a sales tax obligation in states where Helmut Lang does not charge sales tax.
The terms contained herein are subject to change.
Redeeming Promotion Codes
To redeem a promotion code, simply enter the code into the appropriate field during the billing section of the checkout process. Your order total will reflect any and all price changes.
Helmut Lang gift cards are only available for purchase and redemption at Helmut Lang retail store locations; at this time, Helmut Lang gift cards cannot be purchased or redeemed on helmutlang.com.
WOMENS | MENS
Helmut Lang gift cards are only available for purchase and redemption at Helmut Lang retail store locations; at this time, Helmut Lang gift cards cannot be purchased or redeemed on helmutlang.com.
What is the return policy for helmutlang.com?
Helmutlang.com accepts returns received with 30 days from date of receipt on items that are unused, unworn and have their tags attached. Final Sale items are not eligible for return. Please note a $7 restocking fee will be applied against the refund amount if the merchandise is received more than 14 days after the receipt when the pre-paid shipping label is used. Please allow 7 days for shipping.
Why are there multiple charges on my credit card?
Orders may be split into multiple shipments and we only bill for items when they are shipped. The total of these smaller shipments should add up to the original order amount.
Can I cancel or change my order?
Orders cannot be modified or cancelled once they have been placed, so please review your order carefully before placing it.
Can helmutlang.com ship outside of the United States?
Helmutlang.com currently ships to all 50 United States, APO/FPO/DPO and select U.S. Territories (American Samoa, Guam, Puerto Rico and U.S. Virgin Islands).
Does helmutlang.com deliver on Saturdays?
FedEx Ground, FedEx 2Day and FedEx Standard Overnight shipping services are delivered on business days only.
What forms of payment do you accept?
We accept American Express, Master Card, Visa and PayPal. We are unable to accept Helmut Lang gift cards or prepaid bank issued gift cards.
Does helmutlang.com charge sales tax?
In accordance with individual state regulations, sales tax is automatically applied to your order if your shipping address is in one of the following states: CA, CO, CT, FL, GA, IL, MD, MA, NV, NJ, NY, PA, TX, VA, VT, KY and WA.
Can I place an order over the phone?
Orders may be placed over the phone by simply contacting us toll free at 1-888-850-5402. We are available Monday through Friday 8:00 am - 7:00 pm EST, excluding holidays.
How do I check the status of my order?
You can check the status of your helmutlang.com order by logging into your helmutlang.com account and visiting the Order History section of your account. You will receive an order confirmation email after your order has been placed and you will receive a shipping confirmation email once your order has been shipped. Your shipping confirmation email will include the tracking number for your package. Please note that it may take up to 48 hours after the package leaves our warehouse for the tracking information to appear in the shipment tracking system.
How do I sign up to receive promotions or special offers?
To receive promotions or special offers from helmutlang.com, please enter your email address here.
How do I locate a style not listed on helmutlang.com?
To locate a Helmut Lang style that is not listed on helmutlang.com, please contact Customer Service toll free at 1-888-850-5402 or email us at firstname.lastname@example.org
What if I have a problem with my helmutlang.com product?
If you have a problem with your product, please contact Customer Service toll free at 1-888-850-5402 or email us at email@example.com
For helmutlang.com Customer Service inquiries and general inquiries/comments, please email us or call us toll free at 888-850-5402. We are available Monday through Friday, 8:00 am to 9:00 pm EST, excluding holidays.
LTJ Japan call the Japan Customer Service Center at 81-(0)3-6865-0206.
HELMUT LANG NEW YORK CORPORATE OFFICE & SHOWROOM
450 West 14th Street, Floor 6
New York, NY 10014
Last Revised: August 31, 2011
We may need to change this Policy from time to time in order to address new issues and to reflect changes on the Site or in the law. We reserve the right to revise or make any changes to this Policy, and your continual use of the Site subsequent to any changes to this Policy will mean that you accept such changes. Therefore, please bookmark this page and review it periodically to assure familiarity with the most current version of this Policy. We will post all changes to this Policy on the Site so that you will always know what information we gather, how we might use that information, and when and how we will disclose that information. You can tell that this Policy has been updated by checking the last revised date posted on the top of this page. If due to such changes, you decide that you want to remove any portion of your personal information from our database, please notify us at firstname.lastname@example.org.
Information We Collect and Track. HL collects and retains two types of information about Site visitors: (i) personal information that individual visitors provide when interacting on the Site, or voluntarily provide on certain other occasions (such as via forms or in emails); and (ii) tracking data, which is automatically collected from every Site visitor and recorded on our log files, (collectively, “Information”). The Information that we gather may include your name, title and address, telephone number, email address, birth date and credit card number as well as other elements of personal information.
In addition, if you contact us, we may keep a record of your correspondence, including any Information contained therein.
You may decline to provide any personal information, but please realize that you thereby may be unable to register on the Site or to participate in activities or services offered by HL on the Site.
The tracking data we record includes, without limitation, information regarding the number and frequency of visits to the Site, the items you viewed and/or purchased, the websites that you access before and after you visit the Site, the software used to access the Site, and your IP address and Internet service provider related information. The tracking data we record may include the location of your computer.
How We Use Your Information. The Information that we collect and that you provide to us is used for our business purposes and the purpose for which you provided it, including, without limitation, to respond to your requests or correspondence. HL may also use the Information to contact you about the Site or to request your input regarding ways in which we might improve the Site. We may also use your Information to inform you about HL’s activities, promotions, products, services and events in which HL thinks you may be interested. The Information may also be analyzed so that we can provide you with useful information and can serve you in the best manner possible through enhanced features and functions on the Site.
We provide certain Information to third party service providers who perform specific functions on our behalf. For example, we may share your mailing address and other contact information with our delivery partners, and certain of our service providers (i.e., web hosting, credit card processing, catalog management and others) may have access to all or parts of the Information we maintain. All such Information provided to third parties is limited to the Information needed to perform their functions. We seek to limit third-party use of Information; however, we are not responsible for such third-party use of Information that is not in compliance with this Policy.
HL may make certain Information, including, without limitation, your name address and email address, available to its affiliates and related companies. Our affiliates and related companies may contact you directly regarding certain promotions. This information is never sold, and if you would like to opt out of having HL share your name, title address and email address with its affiliates and related companies, please contact our Customer Service Department. HL may use certain tracking data. Tracking data information may be used for a variety of purposes, including but without limitation, to compile statistical, demographic or aggregated information about visitors to the Site generally, or for load balancing metrics and also may be used to create reports on user demographics and the traffic patterns of the Site. The reports that are generated from tracking data are used for a variety of purposes, including, for example, to improve the Site and our services.
User Postings. You should be aware that any content posted by you to the Site may be read, collected or used by other Site visitors. HL is not responsible for the third-party use of any Information provided in such manner. By participating in the use of Site, you consent to HL’s use or disclosure of any content that you submit.
Transfer of Information to Third Parties Upon a Sale or Change of Control. We retain the right to transfer or assign all Information pursuant to a merger, sale, reorganization, purchase or other transaction relating to HL, its related companies or their assets if the assignee or purchaser agrees to abide by the terms of this Policy.
How Your Information Is Protected. We take reasonable precautions to protect your Information from loss, misuse or alteration. We maintain reasonable physical, electronic and procedural safeguards for your Information. You should recognize, however, that there is no such thing as “perfect security” on the Internet, and we cannot guarantee the security of your Information. In addition, because Internet communication is unsecure, it is also possible that the information you supply to us or your access of any information via the Site will be intercepted during transmission. We are not liable for any breach of our systems or interception of our transmission, and we hereby disclaim, to the fullest extent provided under law, any liability associated with any claim relating to a breach of security, data or information.
Other Communications. From time to time, we may email users of the Site information regarding marketing events or other developments at HL. We may also email users on occasion regarding the Site. Such emails may be sent to users of the Site even if they have not requested to receive any communication from us.
Referrals. If a user elects to use our referral service to inform another person about the Site or Site features, we may request the name and email address of such other person. HL will automatically send a one-time email inviting such other person to visit the Site or to purchase items from HL. HL stores this information for the sole purpose of sending this one-time email.
Links to Third-Party Sites. The Site may contain links to websites owned and operated by other parties. We are not responsible for and have no control over the privacy policies of those sites. We encourage you to review the privacy policies of those sites prior to providing them with any information.
Children Under the Age of 13. HL is concerned about the privacy protection of children who access the Internet, and we comply with the Children’s Online Privacy Protection Act (COPPA). Accordingly, the Site is not intended for use by anyone under the age of 13 without the supervision of a parent or guardian, and we do not knowingly collect Information from anyone under 13 years of age without the consent of a parent or guardian. If you are under the age of 13, please do not submit any personal information to us, you may rely on your parent or guardian to assist you.
Compliance With Laws. We reserve the right to disclose any Information to comply with any law, regulation, decree, judgment, order, subpoena or any other governmental order (“Order”) without any obligation to contest or verify the accuracy of such Order.
Applicable Law. This Policy will be governed by and construed in accordance with the laws of the State of New York, without regard to any principles of conflicts of law. You agree that any action at law or in equity that arises out of or relates to any use of the Site will be filed only in the state or federal courts located in New York County, and you hereby consent and submit to the personal jurisdiction of such courts for the purposes of litigating any such action.
How You Can Update or Correct Your Information and Contact the Site. Please contact us via our Customer Service Department if you have any questions or concerns regarding the Site, this Policy or if you would like to update or correct you Information.