Frequently Asked Questions
Helmutlang.com Return & Exchange Policies & Instructions
If you're not completely satisfied with your helmutlang.com purchase, please return it to us within 30 days for a refund. Items must be in original new condition (not worn, not washed, not altered) and must still have all tags attached for a refund in the original form of payment. Items returned without tags or that are not in original condition may not qualify for a refund. Items purchased as FINAL SALE cannot be returned or exchanged.
Return by Mail
Please allow 5-7 days for transit time.
If you ship your return using another method, please be sure to ship your package using a trackable, insured shipping method and keep the tracking details for your records.
We do not assume responsibility for reimbursement or compensation in the event that a return package is lost, stolen, or mishandled. We reserve the right to refuse return of any merchandise that does not meet our return requirements.
FINAL SALE Items
Items purchased as "FINAL SALE" cannot be returned or exchanged, no exceptions. Promotions including gift cards, coupons and promo codes, cannot be applied to Final Sale purchases.
At this time we cannot automatically process exchanges. To exchange an item, please return the item you wish to exchange and place a new order on our site.
Once your return package has been received, your refund will be processed and credited to the original form of payment within 3-5 business days. You will be notified via email once the return transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account.
Return to Helmut Lang Retail Store
New and unused merchandise may be exchanged or returned for a refund in the original form of payment at a Helmut Lang retail store accompanied by an online invoice within 14 days of receipt. Helmutlang.com merchandise cannot be returned to any Helmut Lang Outlet location.
*SALE items purchased on helmutlang.com can ONLY be return via mail (no in-store returns).
Items Purchased at Other Locations
Items purchased at retail stores, department stores or any other store selling Helmut Lang merchandise may not be returned to helmutlang.com.