Complimentary ground shipping will be automatically applied at checkout on all orders.
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We want you to be completely satisfied with your helmutlang.com order, thus we will accept your return of product in original condition, with all tags attached within 30 days of receipt of your helmutlang.com order. All items marked FINAL SALE cannot be exchanged or returned at any time. Please note that shipping and handling charges are non-refundable. Upon receipt of returned goods, helmutlang.com reserves the right to deny refund if the merchandise does not meet the return policy requirements.
To return an item purchased at helmutlang.com, simply follow the return instructions on the order invoice included with your package. Securely pack and seal the return merchandise and return the bottom portion of the invoice in an appropriate shipping box. Affix our pre-paid UPS return label to that shipping box and drop it off at any UPS pick-up location.
Return shipping is free when you use our prepaid UPS return label AND your returns arrives at our warehouse within 14 days of the date you receive it. Please allow 5-7 days for transit time. Returns that are received after 14 days will incur a $7 return shipping fee which will be deducted from your return refund. Items purchased as FINAL SALE cannot be returned or exchanged. Please note that original shipping and handling charges are non-refundable.
Once your return package has been received by helmutlang.com, your refund will be processed in the original form of payment within five to seven business days. If you return more than one item, each item will be refunded to your credit card as a separate transaction. You will be notified via email once the return transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account.
At this time, helmutlang.com cannot automatically process exchanges. To exchange an item, please return the item you wish to exchange and place a new order on helmutlang.com.
Items purchased on helmutlang.com and received as a gift may be returned by mail when accompanied by a gift receipt within 30 days of purchase - a credit will be issued in the form of a helmutlang.com credit via email. Please make sure to include your email address with your gift receipt when you ship your return. helmutlang.com credits may be redeemed on helmutlang.com only and will not be accepted as a form of payment at any Helmut Lang Retail store locations.
Helmut Lang items purchased at Helmut Lang retail stores, department stores, or any other store selling Helmut Lang merchandise may not be returned to helmutlang.com.
Price adjustments will not be honored at helmutlang.com nor at any Helmut Lang retail store.