In Store Returns & Exchanges
We want you to be completely satisfied with your helmutlang.com order, thus we will accept your return or exchange of product in original condition with all tags attached within 14 days of receipt of your order. Your helmutlang.com receipt and original form of payment must accompany your return. Please note that returns or exchanges for items purchased on helmutlang.com are only accepted at Helmut Lang Retail stores . Handbags and Accessories purchased on helmutlang.com can only be returned to helmutlang.com and cannot be returned to Helmut Lang Retail stores. Gifts returned to Helmut Lang Retail stores will be refunded in the form of a Helmut Lang gift card. All sale items are final sale and cannot be returned at any time. Also, shipping and handling charges are non-refundable.
Helmut Lang Retail Store Purchases
Within 14 days of purchase we will happily return or exchange merchandise in its original, unused condition, with tags attached, accompanied by an original receipt. We will issue a refund in the form and amount tendered for the original transaction except that cash purchases may only be returned for store credit. Fragrance items may only be returned or exchanged in their original, sealed condition. All merchandise accompanied by a gift receipt may be exchanged or returned for store credit within 30 days of original purchase. Gift card sales are final and may not be returned. All sale items, swimwear, intimates, jewelry, third party items and special order items are final sale and may not be returned or exchanged.