Complimentary Shipping & Returns

 

Shipping Guidelines

- Orders are processed pending item availability and credit card verification. helmutlang.com will contact you via email if there are any issues with your order.

- Orders placed Monday-Friday before 12 PM EST will begin processing that day and will ship within 2 business days.

- Orders placed Monday-Friday after 12 PM EST will begin processing the next business day and will ship within 3 business days.

- Orders placed on Friday after 12 PM EST or over the weekend will begin processing on the following Monday.

- helmutlang.com does not process or ship orders on Saturday, Sunday or federal holidays. 

At this time helmutlang.com orders can only be shipped to addresses within the United States. We are unable to ship orders to international addresses, APO/FPO addresses, or P.O. boxes.

For your protection, any order totaling $1,500.00 or more requires a signature at the time of delivery.

If you refuse delivery of any order placed on helmutlang.com, the package will be returned to our warehouse. You will receive a refund for the merchandise and tax paid, but shipping charges are non-refundable. 



Thanksgiving Weekend Shipping Guidelines

Orders placed after 10 AM, EST, Wednesday, November 25,2015, will be shipped starting on Monday, November 30, 2015.



Thanksgiving Weekend Customer Service Hours:

Customer Service will be available by phone until 1 PM EST on Wednesday, November 25,2015. Normal customer service hours will resume on Monday, November 30, 2015.



Holiday 2015 Shipping Guidelines

For guaranteed delivery by December 24, 2015 to destinations within the contiguous U.S., please follow the below instructions:

- Ground Shipping order by 3:00 pm ET December 18, 2015

- 2nd Day Shipping order by 3:00 pm ET December 22, 2015

- Overnight Shipping order by 3:00 pm ET December 23, 2015