CUSTOMER CARE

WHAT IS THE RETURN POLICY FOR HELMUTLANG.COM?

In response to COVID-19, we have extended our Returns window to 90 days from the date of receipt on any purchases made after March 24th that are UNUSED, UNWORN AND HAVE THEIR TAGS ATTACHED. FINAL SALE ITEMS ARE NOT ELIGIBLE FOR RETURN.

WHY ARE THERE MULTIPLE CHARGES ON MY CREDIT CARD?

ORDERS MAY BE SPLIT INTO MULTIPLE SHIPMENTS AND WE ONLY BILL FOR ITEMS WHEN THEY ARE SHIPPED. THE TOTAL OF THESE SMALLER SHIPMENTS SHOULD ADD UP TO THE ORIGINAL ORDER AMOUNT.

CAN I CANCEL OR CHANGE MY ORDER?

ORDERS CANNOT BE MODIFIED OR CANCELLED ONCE THEY HAVE BEEN PLACED, SO PLEASE REVIEW YOUR ORDER CAREFULLY BEFORE PLACING IT.

CAN HELMUTLANG.COM SHIP OUTSIDE OF THE UNITED STATES?

HELMUTLANG.COM CURRENTLY SHIPS TO ALL 50 UNITED STATES AND SELECT U.S. TERRITORIES (AMERICAN SAMOA, GUAM, PUERTO RICO AND U.S. VIRGIN ISLANDS).

DOES HELMUTLANG.COM DELIVER ON SATURDAYS?

UPS GROUND, UPS 2ND DAY AIR AND UPS NEXT DAY AIR SHIPPING SERVICES ARE DELIVERED ON BUSINESS DAYS ONLY (MONDAY-FRIDAY EXCLUDING HOLIDAYS)

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

WE ACCEPT AMERICAN EXPRESS, MASTER CARD, VISA AND PAYPAL. WE ARE UNABLE TO ACCEPT HELMUT LANG GIFT CARDS OR PREPAID BANK ISSUED GIFT CARDS.

DOES HELMUTLANG.COM CHARGE SALES TAX?

IN ACCORDANCE WITH INDIVIDUAL STATE REGULATIONS, SALES TAX IS AUTOMATICALLY APPUED TO YOUR ORDER IF YOUR SHIPPING ADDRESS IS IN ONE OF THE FOLLOWING STATES: CA, CO, CT, FL, GA, IL, MD, MA, NV, NJ, NY, PA, TX, VA, VT, KY AND WA.

CAN I PLACE AN ORDER OVER THE PHONE?

ORDERS MAY BE PLACED OVER THE PHONE BY SIMPLY CONTACTING US TOLL FREE AT 1-888-850-5402. WE ARE AVAILABLE MONDAY THROUGH FRIDAY 8:00 AM - 7:00 PM EST, EXCLUDING HOLIDAYS.

HOW DO I CHECK THE STATUS OF MY ORDER?

YOU CAN CHECK THE STATUS OF YOUR HELMUTLANG.COM ORDER BY LOGGING INTO YOUR HELMUTLANG.COM ACCOUNT AND VISITING THE ORDER HISTORY SECTION OF YOUR ACCOUNT. YOU WILL RECEIVE AN ORDER CONFIRMATION EMAIL AFTER YOUR ORDER HAS BEEN PLACED AND YOU WILL RECEIVE A SHIPPING CONFIRMATION EMAIL ONCE YOUR ORDER HAS BEEN SHIPPED. YOUR SHIPPING CONFIRMATION EMAIL WILL INCLUDE THE TRACKING NUMBER FOR YOUR PACKAGE. PLEASE NOTE THAT IT MAY TAKE UP TO 48 HOURS AFTER THE PACKAGE LEAVES OUR WAREHOUSE FOR THE TRACKING INFORMATION TO APPEAR IN THE SHIPMENT TRACKING SYSTEM.

HOW DO I SIGN UP TO RECEIVE PROMOTIONS OR SPECIAL OFFERS?

TO RECEIVE PROMOTIONS OR SPECIAL OFFERS FROM HELMUTLANG.COM, PLEASE E-MAIL CUSTOMERSERVICE@HELMUTLANG.COM TO BE ADDED TO OUR LIST.

HOW DO I LOCATE A STYLE NOT LISTED ON HELMUTLANG.COM?

TO LOCATE A HELMUT LANG STYLE THAT IS NOT LISTED ON HELMUTLANG.COM, PLEASE CONTACT CUSTOMER SERVICE TOLL FREE AT 1-888-850-5402 OR EMAIL US AT CUSTOMERSERVICE@HELMUTLANG.COM.

WHAT IF I HAVE A PROBLEM WITH MY HELMUTLANG.COM PRODUCT?

IF YOU HAVE A PROBLEM WITH YOUR PRODUCT, PLEASE CONTACT CUSTOMER SERVICE TOLL FREE AT 1-888-850-5402 OR EMAIL US AT CUSTOMERSERVICE@HELMUTLANG.COM

DOES HELMUTLANG.COM PRICE ADJUST?

We will gladly accommodate a one-time price adjustment on full-price items within 14 days of the order date only if item is in stock in the same color and size. To receive a price adjustment, please contact us immediately at CUSTOMERSERVICE@HELMUTLANG.COM or call Customer Service at 1-888-850-5402. Final Sale items are excluded and other promotions may also be excluded.