RETURNS AND EXCHANGES

HELMUTLANG.COM RETURN AND EXCHANGE POLICIES & INSTRUCTIONS

*Extended Holiday Return Policy*

For gifts purchased on or after November 23, 2018 through December 25, 2018 we will gladly accept returns for a full refund within 30 days of receipt or January 14, 2019, whichever is later on items that are unused, unworn and have their original tags attached. For gifts purchased outside of this time frame, our standard return policy applies. Final Sale items are not eligible for return. Please allow 7 business days for shipping transit time.

RETURN POLICY:

HELMUTLANG.COM ACCEPTS RETURNS RECEIVED WITHIN 30 DAYS FROM DATE OF RECEIPT ON ITEMS THAT ARE UNUSED, UNWORN AND HAVE THEIR TAGS ATTACHED. FINAL SALE ITEMS ARE NOT ELIGIBLE FOR RETURN.

RETURN BY MAIL

FILL OUT THE RETURN FORM INCLUDED WITH YOUR ORDER AND BE SURE TO INCLUDE THE FORM IN THE RETURN PACKAGE. AFFIX THE PREPAID DOMESTIC SHIPPING LABEL TO THE SHIPPING BOX. TAKE YOUR PACKAGE TO A UPS LOCATION. LOCATIONS INCLUDE UPS STORES, UPS DROP BOXES, UPS CUSTOMER CENTERS AND AUTHORIZED RETAIL OUTLETS. RETURNS WILL BE PROCESSED WITHIN 3-5 BUSINESS DAYS OF RECEIPT. RETURNS SHOULD APPEAR ON YOUR ACCOUNT WITHIN 3-5 BUSINESS DAYS AFTER PROCESSING. PLEASE ALLOW 5-7 DAYS FOR TRANSIT TIME.

FINAL SALE ITEMS

ITEMS PURCHASED AS “FINAL SALE” CANNOT BE RETURNED OR EXCHANGED, NO EXCEPTIONS. PROMOTIONS INCLUDING GIFT CARDS, COUPONS AND PROMO CODES, CANNOT BE APPLIED TO FINAL SALE PURCHASES.

EXCHANGES

IF YOU WOULD LIKE TO EXCHANGE YOUR ITEM, PLEASE RETURN THE ITEM YOU WISH TO EXCHANGE AND PLACE A NEW ORDER ON OUR SITE.

RETURN TO HELMUT LANG RETAIL STORE

NEW AND UNUSED MERCHANDISE MAY BE EXCHANGED OR RETURNED FOR A REFUND IN THE ORIGINAL FORM OF PAYMENT AT A HELMUT LANG RETAIL STORE ACCOMPANIED BY AN ONLINE INVOICE WITHIN 30 DAYS OF RECEIPT. HELMUTLANG.COM MERCHANDISE CANNOT BE RETURNED TO ANY HELMUT LANG OUTLET LOCATION. SHOES AND HANDBAGS PURCHASED AT HELMUTLANG.COM CAN ONLY BE RETURNED VIA MAIL AND CANNOT BE RETURNED TO HELMUT LANG RETAIL STORES.

*SALE ITEMS PURCHASED ON HELMUTLANG.COM CAN ONLY BE RETURN VIA MAIL (NO IN-STORE RETURNS). HELMUT LANG OUTLET STORE PURCHASES

WE WILL HAPPILY ACCEPT EXCHANGES OR GIVE STORE CREDIT FOR PRODUCTS RETURNED IN ORIGINAL CONDITION WITH ALL TAGS ATTACHED WHEN ACCOMPANIED BY A RECEIPT WITHIN 14 DAYS OF PURCHASE AT ANY HELMUT LANG OUTLET STORES. HELMUT LANG OUTLET MERCHANDISE CANNOT BE RETURNED TO HELMUT LANG RETAIL LOCATIONS. THERE WILL BE NO CASH OR CREDIT CARD REFUNDS. ALL SALE ITEMS, SHOES AND ACCESSORIES ARE FINAL SALE.

ITEMS PURCHASED AT OTHER LOCATIONS

ITEMS PURCHASED AT RETAIL STORES, DEPARTMENT STORES OR ANY OTHER STORE SELLING HELMUT LANG MERCHANDISE MAY NOT BE RETURNED TO HELMUTLANG.COM.