RETURNS AND EXCHANGES

HELMUTLANG.COM RETURN AND EXCHANGE POLICIES & INSTRUCTIONS

RETURN POLICY:

HELMUTLANG.COM ACCEPTS RETURNS RECEIVED WITH 30 DAYS FROM DATE OF RECEIPT ON ITEMS THAT ARE UNUSED, UNWORN AND HAVE THEIR TAGS ATTACHED. FINAL SALE ITEMS ARE NOT ELIGIBLE FOR RETURN. PLEASE ALLOW 7 DAYS FOR SHIPPING AND PROCESSING.

TO INITIATE A RETURN FOR AN INTERNATIONAL ORDER PLEASE CLICK HERE

RETURN BY MAIL

FILL OUT THE RETURN FORM INCLUDED WITH YOUR ORDER AND BE SURE TO INCLUDE THE FORM IN THE RETURN PACKAGE. AFFIX THE PREPAID DOMESTIC SHIPPING LABEL TO THE SHIPPING BOX. TAKE YOUR PACKAGE TO A UPS LOCATION. LOCATIONS INCLUDE UPS STORES, UPS DROP BOXES, UPS CUSTOMER CENTERS AND AUTHORIZED RETAIL OUTLETS. RETURNS WILL BE PROCESSED WITHIN 3-5 BUSINESS DAYS OF RECEIPT. RETURNS SHOULD APPEAR ON YOUR ACCOUNT WITHIN 3-5 BUSINESS DAYS AFTER PROCESSING. PLEASE ALLOW 5-7 DAYS FOR TRANSIT TIME.

FINAL SALE ITEMS

ITEMS PURCHASED AS “FINAL SALE” CANNOT BE RETURNED OR EXCHANGED, NO EXCEPTIONS. PROMOTIONS INCLUDING GIFT CARDS, COUPONS AND PROMO CODES, CANNOT BE APPLIED TO FINAL SALE PURCHASES.

EXCHANGES

IF YOU WOULD LIKE TO EXCHANGE YOUR ITEM, PLEASE RETURN THE ITEM YOU WISH TO EXCHANGE AND PLACE A NEW ORDER ON OUR SITE.

INTERNATIONAL ORDERS ARE NOT ELIGIBLE FOR EXCHANGE.

RETURN TO HELMUT LANG RETAIL STORE

NEW AND UNUSED MERCHANDISE MAY BE EXCHANGED OR RETURNED FOR A REFUND IN THE ORIGINAL FORM OF PAYMENT AT A HELMUT LANG RETAIL STORE ACCOMPANIED BY AN ONLINE INVOICE WITHIN 30 DAYS OF RECEIPT. SHOES AND HANDBAGS PURCHASED AT HELMUTLANG.COM CAN ONLY BE RETURNED VIA MAIL AND CANNOT BE RETURNED TO HELMUT LANG RETAIL STORES.

ALL SALE ITEMS, SHOES AND ACCESSORIES ARE FINAL SALE.

ITEMS PURCHASED AT OTHER LOCATIONS

ITEMS PURCHASED AT RETAIL STORES, DEPARTMENT STORES OR ANY OTHER STORE SELLING HELMUT LANG MERCHANDISE MAY NOT BE RETURNED TO HELMUTLANG.COM.